<?php

return [
    'title' => 'Help Topics',
    'hero_title' => 'How can we help?',
    'search_placeholder' => 'What do you need help with?',
    'search' => 'Search',
    'common_topics' => 'Common topics:',
    'payments' => 'payments',
    'refunds' => 'refunds',
    'delivery' => 'delivery',
    'dashboard' => 'dashboard',
    'help_topics' => 'Help topics',
    'delivery_tab' => 'Delivery',
    'returns_refunds' => 'Returns & refunds',
    'payment_options' => 'Payment options',
    'order_issues' => 'Order issues',
    'products_stock' => 'Products & stock',
    'managing_account' => 'Managing account',
    'popular_articles' => 'Popular articles',
    'delivery_questions' => [
        'how_courier_work' => 'How does courier delivery work?',
        'not_available' => 'What happens if I\'m not available to receive delivery?',
        'track_order' => 'Can I track my order in real-time?',
        'express_delivery' => 'Is there an option for express delivery?',
        'customs_charges' => 'Will my parcel be charged customs charges?'
    ],
    'returns' => 'Returns & Refunds',
    'return_policy' => [
        'how_to_initiate_return' => 'How do I initiate a return for a product?',
        'what_is_return_policy' => 'What is your return policy?',
        'return_eligibility' => 'What items are eligible for return?',
        'return_timeframe' => 'How long do I have to initiate a return?',
        'return_condition' => 'What condition should items be in for return?',
        'return_process' => 'How does the return process work?',
        'refund_method' => 'How will I receive my refund?',
        'refund_timeframe' => 'How long does it take to process a refund?',
        'exchange_policy' => 'Can I exchange a product instead of getting a refund?',
        'shipping_costs' => 'Are shipping costs refundable for returned items?',
        'damaged_items' => 'What should I do if my returned item is damaged or defective?',
        'international_returns' => 'Do you provide return labels for international customers?',
        'wrong_item' => 'What do I do if I receive the wrong item in my order?',
        'is_there_restocking_fee' => 'Is there a restocking fee for returned items?',
        'how_can_i_track_return' => 'How can I track the status of my return?'
    ],
    'contact_us' => 'Contact us',
    'popular_faqs' => 'Popular FAQs',
    'still_have_questions' => 'Still have unanswered questions and need to get in touch?',
    'faq_delivery_time' => 'How long will delivery take?',
    'faq_delivery_time_answer' => 'Delivery times vary based on your location and chosen shipping method. Generally, our standard delivery takes up to 5 days, while our Express Delivery ensures your order reaches you within 1 day. Please note that these times may be subject to occasional variations due to unforeseen circumstances, but we do our best to meet these estimates.',
    'faq_payment_methods' => 'What payment methods do you accept?',
    'faq_payment_methods_answer' => 'We offer a range of secure payment options to provide you with flexibility and convenience. Accepted methods include major credit/debit cards, PayPal, and other secure online payment gateways. You can find the complete list of accepted payment methods during the checkout process.',
    'faq_international_shipping' => 'Do you ship internationally?',
    'faq_international_shipping_answer' => 'Yes, we proudly offer international shipping to cater to our global customer base. Shipping costs and delivery times will be automatically calculated at checkout based on your selected destination. Please note that any customs duties or taxes applicable in your country are the responsibility of the customer.',
    'faq_account_needed' => 'Do I need an account to place an order?',
    'faq_account_needed_answer' => 'While you can place an order as a guest, creating an account comes with added benefits. By having an account, you can easily track your orders, manage your preferences, and enjoy a quicker checkout process for future purchases. It also allows us to provide you with personalized recommendations and exclusive offers.',
    'faq_track_order' => 'How can I track my order?',
    'faq_track_order_answer' => 'Once your order is dispatched, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status of your shipment. Additionally, logging into your account will grant you access to a comprehensive order history, including tracking information.',
    'faq_size_guide' => 'Where can I find your size guide?',
    'faq_size_guide_answer' => 'Our comprehensive size guide is conveniently located on each product page to assist you in choosing the right fit. Additionally, you can find the size guide in the main menu under "Size Guide." We recommend referring to these resources to ensure your selected items match your preferred sizing.',
    'faq_account_needed' => 'Do I need an account to shop with you?',
    'faq_account_needed_answer' => 'While guest checkout is available for your convenience, creating an account enhances your overall shopping experience. With an account, you can easily track your order status, save multiple shipping addresses, and enjoy a streamlined checkout process for future purchases. Moreover, account holders receive early access to promotions and exclusive offers. Signing up is quick and hassle-free!'
];